1. Introduction
This Privacy Policy explains how Heritage Slate & Copper Roofing collects, uses, discloses, and protects information when you visit our website, contact us, request an estimate, schedule roofing-related services, or otherwise interact with us. Heritage Slate & Copper Roofing provides roofing services with a focus on slate, copper, and related specialty roofing work, and this Policy applies to information collected through our website, email, phone, forms, in-person communications, and other business interactions.
This Policy is intended for individuals located in the United States. Certain state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act, may provide additional rights to residents of particular states. Where applicable, this Policy describes those rights and how you may exercise them.
By using our website or providing information to us, you acknowledge that you have read this Privacy Policy. If you do not agree with our practices, please do not provide personal information to us or use our website.
2. Who We Are and How to Contact Us
For purposes of this Privacy Policy, Heritage Slate & Copper Roofing is the business responsible for the personal information we collect and process in connection with our services and website. Our mailing address is 124 East Patrick Street, Frederick, MD 21701, US.
If you have questions about this Privacy Policy, wish to update your information, or want to exercise a privacy right that may be available to you, you may contact us at info@heritageslatecopper.com.
When you contact us about privacy matters, we may need to verify your identity or authority to act on behalf of another person before responding to your request. This helps us protect personal information from unauthorized access, deletion, or disclosure.
3. Information We Collect
We may collect personal information directly from you, automatically through your use of our website, and from third parties where appropriate for our business operations. The categories of information we may collect include:
- Identifiers: such as your name, email address, phone number, mailing address, property address, and related contact details.
- Project and service information: such as details about your roof, property type, service needs, photos you provide, requested work, appointment information, estimates, invoices, and payment-related records.
- Commercial information: such as records of services requested or purchased, communications with us, preferences, warranty-related information, and customer history.
- Internet or network activity information: such as IP address, device information, browser type, operating system, pages viewed, referring pages, date and time of visits, and interactions with our website.
- Geolocation-related information: such as approximate location derived from your IP address or a property address you provide for service purposes.
- Communications: such as messages, emails, form submissions, voicemail content, call details, and other information you choose to provide when communicating with us.
- Professional or business information: if you are a vendor, contractor, supplier, or business contact, such as company name, role, business contact details, and transaction records.
We do not intentionally collect sensitive personal information such as Social Security numbers, financial account credentials, precise geolocation data, health information, or biometric data through our general website. If such information is ever needed for a specific transaction, we will request it only as necessary and handle it appropriately.
4. How We Collect Information
We collect information in several ways. You may provide information directly when you request an estimate, submit a contact form, send an email, call us, schedule a consultation, provide photos of a property, communicate about a project, or engage us for services.
We may also collect certain information automatically when you use our website. This may occur through cookies, pixels, server logs, analytics tools, and similar technologies that help us understand website performance, improve content, prevent fraud, and maintain security.
In some cases, we may receive information from third parties, such as referral sources, property managers, general contractors, suppliers, payment processors, advertising or analytics providers, public records, or business partners. We use such information only for legitimate business purposes and consistent with this Privacy Policy.
5. Purposes for Using Personal Information
We use personal information for business and operational purposes related to providing and improving our services. These purposes may include:
- Responding to inquiries, estimate requests, service requests, and customer communications.
- Scheduling appointments, inspections, consultations, repairs, installations, and follow-up visits.
- Preparing estimates, proposals, contracts, invoices, work orders, and project records.
- Providing roofing, restoration, maintenance, repair, and related specialty services.
- Processing payments, maintaining accounting records, and administering warranties or service obligations.
- Communicating updates about projects, appointments, weather-related scheduling issues, materials, and service matters.
- Improving our website, customer service, marketing, internal processes, and business operations.
- Sending informational or promotional communications where permitted by law, with the ability to opt out of marketing messages.
- Protecting our rights, property, customers, employees, website, and business operations.
- Complying with legal, regulatory, tax, insurance, licensing, safety, and recordkeeping obligations.
We do not use personal information for materially different, unrelated, or incompatible purposes without providing appropriate notice or obtaining consent where required by law.
6. Legal Bases and Business Justifications
Although United States privacy laws generally focus on notice, choice, and consumer rights rather than the European concept of lawful bases, we process personal information only when we have an appropriate business or legal reason to do so. These reasons include providing requested services, performing contracts, responding to inquiries, protecting our operations, complying with legal obligations, and pursuing legitimate business interests.
For example, when you request an estimate, we use your contact information and property details to respond and evaluate the requested work. When you become a customer, we use information to perform our agreement, manage scheduling, purchase materials, complete service, process payment, and maintain records. We may also use limited website information for analytics, security, and service improvement.
If we ask for consent for a particular use, such as certain marketing communications, you may withdraw that consent where applicable by following the opt-out instructions in the communication or by contacting us at info@heritageslatecopper.com.
7. How We Disclose Personal Information
We may disclose personal information to service providers, contractors, vendors, and other third parties who help us operate our business and provide services. These may include website hosting providers, email and communication tools, scheduling systems, payment processors, accounting providers, customer relationship management tools, analytics providers, insurance providers, legal advisors, suppliers, subcontractors, and project partners.
We may disclose information when needed to complete a project, such as sharing relevant service details with employees, subcontractors, suppliers, manufacturers, consultants, or inspectors. We limit disclosures to information reasonably necessary for the purpose involved.
We may also disclose information if required or permitted by law, including to respond to subpoenas, court orders, government requests, insurance claims, safety issues, legal proceedings, or to protect our rights and the rights of others. If our business is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.
We do not sell personal information for money. We also do not knowingly sell or share personal information of individuals under 16 years of age. Certain online advertising or analytics practices may be considered a “sale” or “sharing” under some state privacy laws, including the CCPA, depending on the technologies used and the circumstances. Where applicable, you may have the right to opt out of such sale or sharing.
8. Cookies, Analytics, and Online Technologies
Our website may use cookies, pixels, log files, analytics tools, and similar technologies. These technologies help the website function, remember preferences, measure performance, understand how visitors use the site, detect security issues, and improve our content and services.
Categories of cookies and similar technologies may include:
- Essential cookies: used to operate the website, enable basic functionality, maintain security, and support form submission or navigation.
- Performance and analytics cookies: used to understand website traffic, page views, visitor interactions, and technical performance.
- Functional cookies: used to remember preferences or improve convenience when using the website.
- Advertising or measurement cookies: used, where applicable, to measure marketing effectiveness or support relevant advertising.
You can often control cookies through your browser settings. Disabling cookies may affect website functionality. Some browsers offer “Do Not Track” or global privacy control signals. We respond to legally required opt-out preference signals where applicable and technically feasible.
9. Retention of Personal Information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights.
Retention periods vary depending on the type of information and the context. For example, estimate requests may be retained for customer service, follow-up, and business record purposes. Project records, contracts, invoices, warranty records, payment records, and communications may be retained for longer periods to satisfy accounting, tax, insurance, warranty, licensing, legal, or dispute-resolution requirements.
When personal information is no longer needed, we may delete it, de-identify it, aggregate it, or securely store it in accordance with our business practices and applicable law.
10. Your Privacy Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to know what personal information we collect, use, disclose, sell, or share; the right to access personal information; the right to correct inaccurate information; the right to request deletion; the right to opt out of certain sales, sharing, targeted advertising, or profiling; and the right to limit the use of sensitive personal information if applicable.
California residents may have rights under the CCPA, including the right to request disclosure of categories and specific pieces of personal information collected, categories of sources, purposes for collection, categories of third parties to whom information is disclosed, and whether information is sold or shared. California residents may also request deletion or correction of personal information, and may opt out of sale or sharing where applicable.
We will not discriminate against you for exercising privacy rights. This means we will not deny services, charge a different price, or provide a different level of service solely because you exercised a legal privacy right, except as permitted by law.
To submit a privacy request, contact us at info@heritageslatecopper.com. We may ask you to provide information necessary to verify your identity, such as your name, contact details, property address associated with your request, or other information reasonably related to your interactions with us. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and verification of the consumer’s identity.
11. Security of Personal Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These safeguards may include limited access to records, secure business systems, vendor controls, employee awareness, and reasonable website security practices.
No method of transmission or storage is completely secure. We cannot guarantee absolute security of personal information, and you should use care when transmitting information online or by email. If you believe your information has been compromised in connection with our services, please contact us promptly at info@heritageslatecopper.com.
12. Children, Updates, and Additional Information
Our website and services are intended for adults, property owners, property managers, contractors, and other individuals seeking roofing-related services. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.
Our services are operated from the United States. If you access our website from outside the United States, you understand that your information may be processed in the United States, where privacy laws may differ from those in your location.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. The effective date of this Policy is 2026-05-22. Any updated version will be posted on our website or otherwise made available. Your continued use of our website or services after an update means you acknowledge the revised Policy.
If you have questions about this Privacy Policy or our privacy practices, please contact Heritage Slate & Copper Roofing at info@heritageslatecopper.com or by mail at 124 East Patrick Street, Frederick, MD 21701, US.